Refund Policy

Thank you for choosing ASTROID, Your satisfaction is our priority We value your trust and are here to ensure your satisfaction. 

Please review the following refund policy carefully.

1. Eligibility for Refund:

  • Refund requests must be made within 3 days of receiving the product.
  • The product must be unused and its original condition.
  • Engraved or customized products are non-refundable.
  • Items that show signs of use, have damaged packaging are not eligible for a refund.
  • Accidental damages caused by customers are not eligible for refunds.

2. Refund Process:

To initiate a refund, please contact our customer service team via:

  • Email: astroidshop02@gmail.com
  • Phone: 01987750985

Provide your order number and details of the issue when contacting us.
Our team will review your request and notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will be issued to your original payment method (bKash) within 3 to 5 working days.

3. Late or Missing Refunds:

If you haven’t received a refund within the specified time frame, please follow these steps:

  1. Check your bKash account to confirm the transaction.
  2. Contact your bKash service provider to check if the refund has been posted.
  3. If you have done the above and still have not received your refund, please contact us at:
    • Email: astroidshop02@gmail.com
    • Phone: 01987750985